Privacy and Cookie Policy

INFORMATION ON THE PROCESSING OF PERSONAL DATA Article 13 of EU Regulation 679/16 WEBSITE PRIVACY POLICY

Hènope cares about protecting your personal data and respecting your privacy.

Pursuant to article 13 of EU Regulation 679/2016 ("General Data Protection Regulation", hereinafter the "GDPR"), this information pertains to the manner in which your personal data is processed in relation to your browsing activity on the www.henope.com website (hereinafter the "Website"). Browsing the Website is free, and does not require registration, except for certain services, which require the User to communicate certain data in order to be granted access (e.g., Newsletter subscriptions, online purchases, etc.). 

The information, which is provided only with regard to the Website, not any other websites that may be consulted by the User by way of links, is subject to change in accordance with legislative changes and/or new purposes that may be pursued by the Data Controllers. Please see the "Last Updated" section at the bottom of this page to find out when the Policy was last updated.

1. Data Controller

1.1 1.1 In the management of your data, with regard to registration on the Website and the online purchase of Hènope products, the data controllers are Hènope, in the person of its legal representative pro tempore, with its registered office at 10 Via Filippo Argelati, 20143 Milan (MI), VAT ID 07469611219, email address info@henope.com , in the person of its legal representative (hereinafter jointly referred to as the "Data Controllers"). We manage your data jointly on the basis of specific agreements pursuant to article 26 of the GDPR. We will be happy to provide you with more information about its main points upon request.

1.2 With regard to the processing of your data for promotional, marketing and profiling purposes, Hènope is the sole Data Controller, using Hènope as the data processor pursuant to article 28 of the GDPR.

2. DATA PROCESSED


2.1 The data to be processed is as follows:
  • identification data: your IP address, login and social media login information (for authentication via social networks and Google), browser type and version, time zone, plug-in types, geolocation information about where you might be located, and your operating system and its version;
  • data related to the use of the Website: your browsing within the Website, which products and services you view, page loading and responses, download errors, browsing time, your behaviour and other actions, etc.;
  • Cookies: while browsing the Website, various types of cookies may be used, in accordance with the applicable provisions. In this regard, please read the extended cookie policy, which can be viewed below;
  • personal data submitted via the "Customer Support" section, such as your first and last names, email address, telephone number and any other personal data contained in the message requesting assistance;
  • personal data provided for the purpose of subscribing to the Hènope Newsletter.

2.2 Guest user:

  • first and last names, shipping and billing address, email address and telephone number must be provided during purchases on the Website.

2.3 User registered on the Website (hereinafter "Hènope Lover User")

  • Personal and contact data provided by creating your personal account: first and last names, address, date of birth, email address, telephone number.
  • Data required for online purchases: first and last names, shipping and billing address, email address, telephone number.

Subject to your express consent:

  • Data on purchases made both online and in participating stores: type of product purchased, quantity and price, and the store where the purchase was made;
  • Additional personal data for profiling and marketing activities: information regarding your preferences and interests with regard to Hènope products in order to show you offers that are in line with your tastes.
  1. PURPOSE AND LEGAL BASIS OF PROCESSING

3.1 The data will be processed for purposes strictly related to the use of the Website, its services and the purchase of products online. The purposes of data processing and the methods of data processing are set out in detail in the specific information provided on the Website whenever personal data is collected. We therefore invite you to read the information that applies to your specific case.

3.2 The legal bases of the processing operations are as follows, separated by purpose and data type:

  • browsing data: the legal basis is covered by the legitimate interest of the Data Controllers, pursuant to article 6, paragraph 1(f) GDPR, provided that they do not override your rights and freedoms. Legitimate interests may relate to:

- the collection of data from your behaviour on the Website;

- the delivery, development and improvement of our services;

- the improvement, customisation or modification of our services and offers;

- the verification of the effectiveness of our marketing campaigns;

- the improvement of the protection of personal data.

  • data relating to online purchases: execution of the contract entered into by the interested party (article 6, paragraph 1, section b) of the GDPR) and for the execution of legal obligations (article 6, paragraph 1(c) of the GDPR);
  • data acquired during registration as a Hènope Lover: execution of the contract entered into by the interested party (article 6, paragraph 1(b) of the GDPR);
  • data acquired for marketing and profiling purposes: consent of the interested party (article 6, paragraph 1(a) of the GDPR);
  • data acquired when subscribing to the Newsletter service: consent of the interested party (article 6, paragraph 1(a) of the GDPR);
  • data acquired through the "Customer Support" form: execution of the contract or pre-contractual measures at the request of the interested party (article 6, paragraph 1(b) of the GDPR).

4. MANDATORY OR OPTIONAL NATURE OF THE COMMUNICATION OF PERSONAL DATA


4.1 The communication of personal data for the purposes of registering as a Hènope Lover, concluding purchase orders, subscribing to the Newsletter service, as well as any requests for assistance, is mandatory where marked as such. In other cases, the provision of personal data is optional. Any refusal to provide the mandatory data will make it impossible to use the related services offered by the Data Controllers as well as to make online purchases, as laid out in detail in the specific information.

  1. PROCESSING METHODS

5.1 The personal data collected will be processed using electronic and possibly paper systems and protected from the risk of destruction, modification, deletion and unauthorised access through efficient security measures of a physical, logical and organisational nature, in compliance with current legislation and the requirements of the Data Protection Authority on the subject.

Any profiling activities will only be carried out with your consent. In this regard, we invite you to carefully read our cookie policy below.

5.2 Personal data will also be processed by external parties, where necessary for the execution and delivery of the services requested, appointed as data processors pursuant to article 28 of the GDPR. We assure you that we have approached the best entities in the market for the services provided. The list of data processors may be requested by sending a communication to info@henope.com.

  1. COMMUNICATION AND DISSEMINATION OF PERSONAL DATA

6.1 The data may be communicated to all entities to whom communication is necessary to pursue the purposes referred to in paragraph 3, external consultants, and to all public or private entities to whom communication is required by law or regulations. Personal data will not be disseminated.

6.2 Personal data may also be processed by entities with offices in countries outside the European Union. In this case, the transfer of your data will take place with adequate safeguards, in compliance with articles 46 and 47 of the GDPR. Personal data will not be transferred to international organisations.

7. DATA RETENTION PERIOD


7.1 Personal data will be stored for the duration stated in the specific information provided at the time of collection (e.g., online purchase, Hènope Lover registration, etc.), after which it will be deleted or made anonymous. 
7.2 The personal data acquired to provide assistance and information will be stored for the time strictly necessary to process the request and then deleted or made anonymous.

8. RIGHTS OF THE INTERESTED PARTY PURSUANT TO ARTICLES 15–21 OF THE GDPR


8.1 Pursuant to articles 15–21 of the GDPR, you have the right to:

  • obtain confirmation of whether processing is being carried out on data concerning you and, if so, obtain access to your data and information as per article 15 of the GDPR;
  • obtain the rectification of inaccurate personal data without undue delay or update incomplete personal data (article 16 of the GDPR);
  • obtain the deletion of the data without undue delay (article 17 of the GDPR). In the event of a request for data deletion, please note that the retention of personal data by the Data Controller is legal where necessary to enable them to comply with a legal obligation or to establish, exercise or defend a right in court, or if there is another legal basis for the processing;
  • restrict the processing (article 18 of the GDPR);
  • object to the processing at any time for reasons related to your particular situation, including profiling, or object to processing for marketing purposes at any time (article 21 of the GDPR);
  • submit a complaint to the Data Protection Authority pursuant to article 77 of the GDPR.

You can exercise your rights by sending an email to info@henope.com or to the addresses indicated in the detailed information.

Withdrawal of consent shall not affect the lawfulness of processing based on consent prior to withdrawal.

Cookie policy

We use cookies and other technologies to ensure you enjoy the best possible browsing experience. During your interaction with Hènope we will therefore place cookies on your device to store certain information, including your preferences and the type of device you use, to ensure that the Website is always working more efficiently. You can always change your browser settings to disable cookies. Some cookies are automatically deleted at the end of the browsing session (so-called session cookies), while others remain stored on the computer (persistent cookies).

In compliance with Provision no. 229 http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/3118884 issued by the Italian Data Protection Authority on 8 May 2014, www.henope.com provides the following information on cookies, their functions, and how to disable them if necessary.

What are cookies

Cookies are small text files that the websites visited by the user send and store on their personal computer or any other device, including mobile phones, which are then retransmitted to the same websites the next time the user visits.

Cookies are used for various purposes: for example, to remember the user's actions and preferences (such as, for example, login data, chosen language, font size, other display settings, etc.) so that they do not have to be provided again when the user returns to the website or moves from one page to another;

or to perform computer authentication, session monitoring and storage of information regarding the activities of users who access a website; they may also contain a unique identification code that tracks user browsing within the website for statistical or advertising purposes.

Cookies can be sent from www.henope.comor from different websites (so-called "third party" cookies).

Some operations cannot be carried out without the use of cookies, which are therefore necessary for the operation of the website in certain cases.

Types of cookies on www.henope.com and their functions

There are different types of cookies with different characteristics and functions:

- technical cookies, which are used for the sole purpose of carrying out the transmission of communications on an electronic communication network, or to the extent strictly necessary to provide a service explicitly requested by the user. In other words, these cookies are necessary for the operation of www.henope.com or the execution of the activities you have requested. This type of cookie is present on our Website.

- session cookies, which are used to allow you to log in to the reserved area of www.henope.com or to make a purchase on our website. This type of cookie is present on our Website.

- analytics cookies, which are used to collect information, in aggregate form, on the number of www.henope.com users and pages viewed (e.g., Google AdWords, Google Analytics and Mailchimp). Please refer to the relevant policies, which may change periodically and which you are therefore advised to consult over time, where more detailed information is available: http://www.google.com/policies/technologies/ads/;

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage;

https://mailchimp.com/legal/privacy/

This type of cookie is present on our Website.

- functionality cookies, which allow you to better navigate www.henope.com according to pre-selected criteria and options (such as, for example, your preferred language, so that you do not have to select that option each time you access the website; or the products chosen for purchase, so that they are stored in your virtual shopping cart until the next time you access the website). This type of cookie is present on our Website;

- third-party cookies, which are used by partners of www.henope.comin order to present you with banner ads from www.henope.com when you are on other websites, showing you the latest products you have looked at on www.henope.com. While you are browsing www.henope.com, these cookies are also used to show you products that may be of interest to you or similar to those you have previously looked at, based on your browsing history. The use of these cookies does not imply the processing of personal data, but they may create a connection to your computer or other devices and track the data saved: these cookies connect to the browser installed on your computer or other devices used when browsing www.henope.com

- profiling cookies, aimed at creating profiles of the user and to send advertising messages in line with the preferences expressed by the user while browsing the web. Our website contains third-party analytics cookies that access user data on an aggregate level only. Below are links to the privacy policies and consent forms of these third parties, which may change periodically and which we therefore recommend you consult over time, where more detailed information is available:

http://www.google.com/intl/en/policies/technologies/ads/;

http://www.google.com/intl/en/policies/privacy/.

http://www.google.com/intl/it/policies/technologies/ads/;

http://www.google.com/intl/it/policies/privacy/.

http://legal.yandex.com/privacy/

https://www.adroll.com/about/privacy

http://www.criteo.com/privacy/

https://twitter.com/privacy?lang=it

https://support.twitter.com/articles/20170514-twitters- use-of- cookies-and- similar-technologies #

https://www.youtube.com/static?template=privacy_guidelines

https://www.linkedin.com/legal/privacy-policy;

https://www.linkedin.com/legal/cookie_policy

https://www.transactionale.com/it

All of the above types of cookies may remain on your computer or mobile device for different periods of time, depending on the function they perform.

Cookies stored on your computer or mobile device cannot be used to retrieve any data from your hard disk, transmit computer viruses, identify and use your email address, nor for any other purpose than those described above.

How to change your cookie settings

You can set and manage your cookie preferences at any time by selecting which cookies to allow, block or delete, in whole or in part, via your browser settings (i.e., the browser program you use).

Below are the instructions to manage cookies for the following browsers:

Internet Explorer: https://support.microsoft.com/it-it/help/278835/how-to-delete-cookie-files-in-internet-explorer

Safari: http://support.apple.com/kb/PH19255  

Chrome: https://support.google.com/chrome/answer/95647?hl=it-IT&hlrm=fr&hlrm=en 

Firefox: http://support.mozilla.org/it-IT/kb/enable- and-disable- cookies-website- preferences

For further information and details on the various types of cookies, including how they work and their characteristics, we invite you to visit these open access websites, which are independent from www.henope.com : www.AllAboutCookies.org and www.youronlinechoices.com.

To disable analytics cookies and to prevent Google Analytics from collecting data about your browsing, you can download the Google Analytics opt-out browser add-on: tools.google.com/dlpage/gaoptout.

We will store your cookie preferences using a special technical cookie with the characteristics specified in the table above.

We inform you that partially or entirely blocking or deleting:

- technical cookies may make it impossible to use our website, view its contents and use its services;

- functionality cookies may result in some services or features of the website not being available or not working properly, forcing you to change or manually enter certain information or preferences each time you visit the website;

- the other cookies present (analytics and profiling) will not affect the operation of the website.

How can I block cookies?

You can block cookies by simply activating the setting on your browser that allows you to reject the placement of cookies. If you use your browser settings to disable, reject or block cookies (including essential cookies), parts of our website will not function fully. In some cases, our website may not even be accessible. Please also note that if third parties use cookies, we have no control over their use.

Thank you for reading this policy, which we have tried to make simple, clear and transparent. In any case, we are always trying to improve: if you have any suggestions, please write to info@henope.com

This policy may change in the future: any changes will be communicated to you via email, so you can have full control of your data.

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INFORMATION ON THE PROCESSING OF PERSONAL DATA

Article 13 of EU Regulation 679/16

 

ONLINE SHOP GUEST USER

Hènope s.p.a (hereinafter "Hènope") and Hènope (hereinafter "Hènope") as Data Controllers, pursuant to article 13 of EU Regulation 679/2016 ("General Data Protection Regulation", hereinafter the "GDPR"), hereby inform you of the manner in which your personal data is processed in relation to your purchases on the www.henope.com website (hereinafter the "Website").

The information, which is provided only with regard to the Website, not any other websites that may be consulted by the User by way of links, is subject to change in accordance with legislative changes and/or new purposes that may be pursued by the Data Controllers. Please see the "Last Updated" section at the bottom of this page to find out when the Policy was last updated.

1. Data Controller

1.1 The data controllers are Hènope, VAT ID 04434510287, (hereinafter jointly the "Data Controllers"). We manage your data jointly on the basis of specific agreements pursuant to article 26 of the GDPR. We will be happy to provide you with more information about its main points upon request.

  2. DATA PROCESSED


2.1 The data to be processed is as follows: first and last names, shipping and billing address, email address, telephone number.

3. PURPOSE AND LEGAL BASIS OF PROCESSING

3.1 We may process your data only for purposes strictly connected to the purchase of the Hènope products on the Website, such as:

  1. concluding sale contracts for the products on the Website with Hènope, as well as carrying out all the activities connected to the management and execution of the contractual relationship and the associated duties (management of payments, processing of orders and returns, shipment of products, execution of administrative/accounting duties, management of customer care activities (live chat, telephone or email), verification and investigation of reports and complaints). The legal basis of the processing is the execution of the contract entered into by the interested party (article 6, paragraph 1(b) of the GDPR).
    fulfilling the legal obligations imposed on the Data Controllers and to comply with orders from Authorities. The legal basis for the processing is the fulfilment of legal obligations to which the Data Controllers are subject (article 6(1)(c) of the GDPR).

4. MANDATORY OR OPTIONAL NATURE OF THE COMMUNICATION OF PERSONAL DATA


4.1 The communication of personal data for the purpose of concluding purchase orders, as well as any requests for assistance, is mandatory where marked as such. Any refusal to provide the mandatory data will make it impossible to complete the purchase or use the services offered by the Data Controllers.

  1. PROCESSING METHODS

5.1 The personal data collected will be processed using electronic and possibly paper systems and protected from the risk of destruction, modification, deletion and unauthorised access through efficient security measures of a physical, logical and organisational nature, in compliance with current legislation and the requirements of the Data Protection Authority on the subject. There are no automated profiling processes.

5.2 Personal data will also be processed by external parties, where necessary for the execution and delivery of the services requested, appointed as data processors pursuant to article 28 of the GDPR. We assure you that we have approached the best entities in the market for the services provided. The list of data processors may be requested by sending a communication to info@henope.com.

6. COMMUNICATION AND DISSEMINATION OF PERSONAL DATA


6.1 The data may be communicated to all entities to whom communication is necessary to pursue the purposes referred to in paragraph 3.1 (e.g., payment service providers, warehouses, distributors, couriers for the purpose of shipping the goods), external consultants (e.g., for the management of tax obligations) as well as to all public or private entities to whom the communication is required by law or regulations. Personal data will not be disseminated.
6.2 Personal data will not be transferred to third countries or international organisations. In the event that we need to transfer and/or store your data outside the European Union, you will be informed accordingly. Even in this case, we will take all appropriate measures to ensure maximum protection.

 

7. DATA RETENTION PERIOD


7.1 The personal data acquired for the purpose of concluding a purchase order will be stored for the duration provided for by law, including tax and accounting matters, after which it will be deleted or made anonymous.
7.2 The personal data acquired to provide assistance and information will be stored for the time strictly necessary to process the request and then deleted or made anonymous.

8. RIGHTS OF THE INTERESTED PARTY PURSUANT TO ARTICLES 15–21 OF THE GDPR


8.1 Pursuant to articles 15–21 of the GDPR, you have the right to:

  • obtain confirmation of whether processing is being carried out on data concerning you and, if so, obtain access to your data and information as per article 15 of the GDPR;
  • obtain the rectification of inaccurate personal data without undue delay or update incomplete personal data (article 16 of the GDPR);
  • obtain the deletion of the data without undue delay (article 17 of the GDPR). In the event of a request for data deletion, please note that the retention of personal data by the Data Controllers is legal where necessary to enable them to comply with a legal obligation or to establish, exercise or defend a right in court;
  • restrict the processing (article 18 of the GDPR);
  • object to the processing at any time for reasons related to your particular situation (article 21 of the GDPR);
  • submit a complaint to the Data Protection Authority pursuant to article 77 of the GDPR.

You can exercise your rights by sending an email to info@henope.com.