1. Free shipping on all orders
  1. The purchased products will be delivered by Hènope to the address indicated by the Customer in the Order within 24/48 hours of the acceptance of the Order within Italy, 48/72 hours in the European Union member countries, and 3/6 days in the rest of the world.
  1. At the time of delivery of the products, the Customer is required to check that the packaging is intact, undamaged, and is not wet or otherwise altered.
  1. Any damage to the packaging and/or the product or a mismatch in the number of packages or information must be reported immediately by putting a specific note on the delivery document of the product to be returned to the courier. 
  1. Any problems regarding the physical integrity, correspondence or completeness of the products received must be reported within 48 hours of delivery.